Unicel Auto-Pay FAQs
How will I know when Unicel Auto-Pay has been set up?
You will know when you are set up with Unicel Auto-Pay when your
bill states “Do Not Pay.” Until you see this on your bill,
continue making payments.
On the first Unicel Auto-Pay payment date, we’ll draft your personal account for the payment due.
Your next billing statement will reflect the automatic payment credited to your account, your new balance, and the amount of your next automatic payment.
My bill is different each month. How will I know what
is being taken out of my account?
You will receive a detailed bill from Unicel showing the charges
you owe for the month. You will receive this bill prior to the
automatic payment from your account.
When are the funds taken from my account?
The payment is withdrawn on the due date on your bill or up to
five days after the due date.
I won’t have a canceled check. How will I prove I
made a payment?
Your bank statement will show the date of the automatic payment
and the exact amount.
Is there a risk with Unicel Auto-Pay?
Unicel Auto-Pay is less risky than making a payment by mail. It can’t
be lost in the mail and it is very accurate.
What do I do if my credit or debit card is about to
expire?
Please notify us as soon as the information is available to avoid
delays in processing your payment.
Will the information I submitted be accessible online?
Your bank account or credit card information will not be stored online. Please print a copy of the form you submitted for your records.
How do I cancel Unicel Auto-Pay?
For your security, please contact a customer service representative at 1-800-450-2000 to cancel.
Please contact us if you have a question that is not answered by the above.
